At ShadeHaus, your satisfaction means everything to us. If you’re not fully happy with your purchase, we offer a clear and fair return policy to ensure a smooth experience.
Eligibility for Refund
You may request a refund within 14 calendar days of receiving your order if:
✔ You notify us within this period with a valid reason
✔ The item is unused, in original condition and packaging
✔ The item is damaged or defective upon arrival
Non-Refundable Items
🚫 Worn, scratched, or altered sunglasses
🚫 Items not in original packaging or missing parts
🚫 Clearance, final sale, or deeply discounted promotional items
🚫 Customized or personalized products (if applicable)
How to Request a Refund
To start a return, please contact our customer service team with the following:
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Your Order Number
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A short description of the issue
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Photos of the product and packaging (if the item is damaged or incorrect)
Return & Refund Process
Review & Approval
Our team will review your request and may ask for additional details or a return shipment of the product.
Return Shipping
➤ Customers are responsible for return shipping unless the item is defective or incorrectly shipped.
We will provide clear return instructions if needed.
Refund Completion
Approved refunds are processed back to your original payment method within 5–7 business days (processing time may vary based on your bank or provider).
Important Notes
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Items must be returned in resalable condition with original tags, case, and packaging
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Shipping charges are non-refundable unless the item is defective or shipped in error
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ShadeHaus reserves the right to deny refunds that do not meet policy requirements
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Repeated return abuse may result in account restrictions
Need Help?
We’re here to make things right. If you need help with a return or refund, please contact us through our Contact Us page.
Thank you for shopping at ShadeHaus 🕶️ – where every look is a vibe, and your satisfaction shines brightest.